Shipping policy

Thank you for shopping with us! We aim to provide you with the best shopping experience possible. Please review our shipping policy below for information on processing times, shipping options and delivery.

1- The customer’s location must be specified on the map and the address must include clear and complete details, such as the building or villa number, apartment number, street name and city. Additionally, the recipient’s name and phone number must be provided.

2-We aim to process and ship orders as quickly as possible. Delivery times depend on governorate, generally taking 2–7 business days depending on your location. Shipping rates calculated on checkout and it depends on your address location and payment option.

3- The store apologizes for any inability to ship or deliver an order in case of unforeseen circumstances beyond its control. In such cases, the store management will inform the customer and refund the order amount at the earliest possible opportunity, depending on the circumstances.

4- Orders will be handed over to the shipping company on business days only, from Saturday to Thursday, excluding weekends and public holidays.

5- Any errors, incomplete or omissions in the order details, such as incorrect phone numbers or incomplete shipping addresses, may cause delivery delays and will be the customer's responsibility.

6- We reserve the right to update this shipping policy at any time. Please check back regularly for any changes.

7- If the customer cannot be reached or refuses to accept the order for reasons other than an error in the shipped items, the store will return the order and charge the shipping cost or deduct it from any pre-paid amount made via the online store.

 

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer service team at [support@theycloset.com], our social media platforms or our chat with us on Whatsapp on +201551767700

Thank you for choosing us! Happy shopping!